Privacy Policy

1. Information We Collect

To match you with the right pro and keep your jobs running smoothly, we collect:

• Account details — name, email, phone number, and password when you sign up.

• Service details — your address, job description, photos you upload, and scheduling preferences.

• Payment information — processed securely through our payment partners; we never store full card numbers on our servers.

• Communication data — messages exchanged with your pro through the platform, and any calls or support requests.

• Usage data — how you interact with our site and app, including device type, browser, and general location, to help us improve the experience.

• Pro-specific data — for professionals, this includes licensing, background check results, insurance details, and payout information.

2. How We Use Your Information

We use your information to:

• Match homeowners with vetted, background-checked pros in their area.

• Provide upfront pricing, scheduling, and secure in-app payments.

• Send booking confirmations, job updates, and receipts.

• Power our satisfaction guarantee — if a job isn't done right, we use your feedback to make it right.

• Improve our matching algorithm, service categories, and app performance.

• Detect fraud and keep the Handled community safe.

3. How We Share Information

We share information only where it's needed to get the job done:

• With your pro (or homeowner) — contact details, job scope, and address so the work can happen.

• With service providers — payment processors, background check partners, and customer support tools that help us operate.

• For legal reasons — if required by law, court order, or to protect the safety of our community.

We do not sell your personal information to third parties.

4. Data Security

We use industry-standard encryption and access controls to protect your data, including secure payment processing so your financial details stay private. No system is 100% foolproof, but we continuously monitor and update our safeguards.

5. Your Choices and Rights

You can:

• Access, update, or delete your account information at any time.

• Opt out of promotional emails while still receiving essential job-related updates.

• Request a copy of the data we hold about you.

• Ask us to delete your data, subject to legal and safety record-keeping requirements.

To exercise any of these rights, reach out through the contact details below.

6. Cookies

We use cookies to keep you logged in, remember your preferences, and understand how people use Handled. You can manage cookie preferences in your browser settings at any time.

7. Children's Privacy

Handled is intended for users 18 and older. We do not knowingly collect information from children.

8. Changes to This Policy

As Handled grows — new services, new cities, new features — this policy may be updated. We'll post changes here and update the date at the top.

9. Contact Us

Questions about your privacy? Call us at 0123456789 or reach out through our support team — we're as responsive about your data as our pros are about your leaky faucet.