Terms of Service

1. Who We Are

Handled connects homeowners with vetted, background-checked professionals across plumbing, cleaning, painting, roofing, and more. We're the platform that makes the match — the work itself is performed by independent professionals, not Handled employees.

2. Creating an Account

To book or offer services, you'll need an account. You agree to:

• Provide accurate, current information.

• Keep your login credentials secure.

• Be responsible for all activity under your account.

• Be at least 18 years old to use Handled.

3. For Homeowners

• Upfront pricing. Pros scope the job and provide pricing before work begins — no surprise fees.

• Payments. All payments are processed securely through the app. Paying pros directly outside the platform voids our guarantee.

• Our Guarantee. If you're not satisfied with completed work, we'll send another pro to make it right, subject to our guarantee terms.

• Cancellations. You may cancel or reschedule a booking; cancellation windows and any fees are shown at the time of booking.

4. For Pros

• Vetting. All pros must pass a background check and verification process before joining the platform.

• Independent contractor status. Pros are independent businesses, not employees or agents of Handled.

• Conduct. Pros must show up as scheduled, provide accurate quotes, and complete work professionally and safely.

• Payouts. Earnings are paid out securely according to our payout schedule, minus any applicable platform fees.

• Licensing & insurance. Pros are responsible for maintaining any licenses, permits, and insurance required for their trade.

5. Prohibited Conduct

You agree not to:

• Circumvent the platform to avoid fees (e.g., booking off-platform after being matched).

• Misrepresent your identity, qualifications, or the work performed.

• Harass, threaten, or discriminate against other users.

• Use Handled for any unlawful purpose.

Violating these terms may result in suspension or termination of your account.

6. Reviews and Content

When you leave a review, upload a photo, or send a message through Handled, you grant us a license to use that content to operate and promote the platform. Reviews must be honest and based on real experiences.

7. Disclaimers

Handled facilitates connections between homeowners and independent pros. While we vet professionals and stand behind our satisfaction guarantee, we do not directly perform, supervise, or guarantee the outcome of every job beyond the terms of that guarantee. Use of the platform is at your own discretion.

8. Limitation of Liability

To the extent permitted by law, Handled is not liable for indirect, incidental, or consequential damages arising from your use of the platform or services booked through it, beyond the remedies described in our guarantee.

9. Termination

We may suspend or terminate accounts that violate these terms. You may close your account at any time by contacting support.

10. Changes to These Terms

As Handled grows, we may update these terms. We'll post changes here and update the date above. Continued use of Handled means you accept the updated terms.

11. Contact Us

Questions about these terms? Call us at 0123456789 or reach out to our support team.